Return Policy
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
30-Day Return Window
We offer a 30-day return window on all eligible purchases. The return period begins on the date you receive your order. To initiate a return, contact our support team by phone at +1 (888) 381-6887 or by email at support@rockautoparts.us.
Return Requirements
To be eligible for a return, items must meet the following conditions:
- Parts must be unused and uninstalled in their original condition
- Items must be in their original packaging with all included accessories and documentation
- A Return Merchandise Authorization (RMA) number is required before sending any items back. Do not ship returns without prior authorization.
- Returns must be shipped within 7 days of receiving your RMA number
Non-Returnable Items
The following items cannot be returned once purchased:
- Electrical and electronic components that have been installed or connected, even briefly (sensors, modules, control units, etc.)
- Custom or special-order parts ordered specifically for your vehicle that are not in our standard inventory
- Parts that show signs of installation, use, or damage
- Clearance and final-sale items
Return Shipping
- Our error: If we shipped the wrong part or the part is defective, return shipping is at no cost to you. We will provide a prepaid shipping label.
- Change of mind: If you ordered the correct part but no longer need it, return shipping costs are the customer's responsibility.
Restocking Fee
A 15% restocking fee applies to buyer-initiated returns (change of mind, ordered wrong part, no longer needed). This fee does not apply if the return is due to our error or a defective product.
Refund Processing
Once we receive and inspect your returned item, refunds are processed within 5-7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.
Damaged or Defective Items
If you receive a damaged or defective part, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost. Please retain the original packaging and take photos of any damage for our records.
Contact Us
For return assistance, contact our support team:
- Phone: +1 (888) 381-6887 (Mon–Fri 8am–6pm CST)
- Email: support@rockautoparts.us
Need Help with a Return?
Our support team will walk you through the process and make it as easy as possible.
Mon–Fri 8am–6pm CST • Sat 9am–4pm CST